Remote
We connect directly to your vehicle from anywhere in the country. Diagnose the issue and guide you through solutions — often within the hour.
Request Remote SupportDiagnostic Services
Diesel diagnostics.
Real technical support.
Remote or on-site, we have the expertise to solve your toughest problems and get you back on the road. Advanced technical solutions for the entire diesel industry.
01 / Expert support
Two Ways to Get Expert Help
On-Site
We come to you with full OEM-level diagnostic equipment. Zero downtime waiting for appointments — we work in your bay, your yard, or roadside.
Request On-Site Visit02 / Service directory
What We Diagnose
Every service organized by module. Remote or on-site.
44 procedures · 9 systems
General / Multi-Module
Services that span all electronic systems
Read & Clear Fault Codes
Access to supported controllers with the applicable software and connection.
Bi-Directional Testing
Command components to test functionality in real time.
Data Logging & Live Data Analysis
Capture J1939 data for recurring or intermittent issues.
Module Replacement Programming
VIN write & calibration after ECM, ACM, TCM, or ABS swap.
J1939 / CAN Bus Diagnostics
Diagnose communication faults between modules.
Software / Calibration Updates
Approved software updates for supported module applications.
Derate Diagnosis & Reset
Identify root cause and clear 5 MPH / 25% derates.
Engine Control Module
Diagnostics, parameters, calibration & programming
ECM Diagnostics
Identify engine faults using diagnostic data and supported component tests.
- Read diagnostics: fault codes and live engine data.
- Clear fault codes after repairs using the applicable diagnostic procedure.
- Troubleshooting: EGR, turbo/boost, cylinder and injector tests, and fan clutch operation.
ECM Parameter Programming
Configure supported engine settings for the truck and its application.
- Maximum speed changes and cruise control settings.
- Idle shutdown timer and idle settings.
- Engine brake configuration.
- Injector trim code programming.
- PTO, fan and engine protection parameters.
ECM Calibration
Perform the calibration or learning procedure specified for the installed components.
- VGT turbo actuator calibration, where supported.
New & Used ECM Programming
Program a compatible new or used replacement ECM with the appropriate OEM calibration and vehicle configuration.
ROM Booting
ECM recovery and reprogramming in ROM boot mode, where supported by the module and service tool.
ECM Programming & Updates
OEM software programming, updates and supported service operations for the installed ECM.
- Original/OEM programming and calibration updates.
- ECM password removal or reset, where supported by the service tool.
- Clear fault codes after repairs using the applicable diagnostic procedure.
ECM Data Transfer
Transfer ECM data and configuration to a compatible replacement module, where supported.
Aftertreatment Services
DPF, DOC, SCR, DEF & ACM
DPF Forced Regeneration
Parked/service regeneration when OEM prerequisites are satisfied.
Aftertreatment Diagnostics
SCR testing, DOC/DPF pressure & temp sensors.
DEF & NOx Troubleshooting
DEF dosing, quality sensor, NOx readings.
SCR Inducement / Derate Reset
Clear 5 MPH & 25% derates after repairs.
DPF Pressure Sensor Testing
Check the specified pressure sensor, lines and reported values.
Aftertreatment Fuel Injector Test
7th injector / in-exhaust doser function test.
Ash & Soot Level Reset
Reset supported DPF ash and soot values after the required filter service, following the applicable OEM procedure.
ACM Programming
Program a compatible aftertreatment control module with the appropriate OEM software and vehicle configuration.
ACM Data Transfer & Updates
Transfer supported ACM data and configuration to a compatible replacement module, and apply applicable OEM software updates.
Transmission Control Module
Automated & manual transmission diagnostics
Transmission Diagnostics
Shift solenoid tests, adaptive learning resets.
Transmission / Clutch Procedures
Use the procedure appropriate to the Allison or Eaton transmission.
TCM Software Updates
Calibration reflash for Allison & Eaton platforms.
Anti-Lock Braking / Stability Control
Bendix, Wabco & Haldex platforms
ABS Valve & Sensor Testing
Wheel speed sensors, solenoid valve tests, ATC.
ABS Calibrations
Required configuration or calibration as specified for the ABS system.
Stability Control (ESP/ESC)
Bendix ESP, Wabco ESC diagnostics & configuration.
Trailer ABS Diagnostics
Diagnose trailer ABS through tractor or direct connection.
Traction Control Testing
ATC system diagnostics & roll stability control.
Body Control Module
Cabin, electrical & maintenance systems
Service Maintenance Functions
Oil life resets, service intervals, dash warnings.
Lighting & Electrical Diagnostics
LED headlamp config, marker lights, circuit testing.
Body Builder / Aux Switch Config
Program switches for vocational bodies & equipment.
Advanced Driver Assistance
Collision avoidance & safety systems
Collision Avoidance Diagnostics
Bendix Wingman Fusion system testing.
Forward Radar Calibration
Follow system-specific radar calibration requirements after relevant repairs.
Lane Departure & Camera Calibration
LDW camera setup and diagnostic verification.
Adaptive Cruise Control
ACC diagnostics and system configuration.
Instrument Cluster Unit
Gauges, displays & driver information
Gauge & Warning Lamp Diagnostics
Verify accuracy, test indicators, trace faults.
Cluster Programming
Odometer/hourmeter setup after cluster replacement.
Driver Display Configuration
Customize info screens, trip data, and alerts.
Air Suspension / ECAS
Electronically controlled air suspension
Ride Height Calibration
Sensor calibration and ride height adjustment.
Leveling Valve & Air Spring Diagnostics
Solenoid testing, air bag diagnostics.
Tag / Pusher Axle Lift Config
Lift axle programming and threshold settings.
03 / Engine coverage
Works With Virtually Every Heavy-Duty Diesel Engine
Cummins
- ISB 6.7
- ISC 8.3
- ISL 9
- ISM 11
- ISX 15
- X15
- B6.7
- L9
Detroit
- DD13
- DD15
- DD16
- Series 60
- MBE 900
- MBE 4000
Paccar
- MX-11
- MX-13
- PX-7
- PX-9
Volvo / Mack
- Volvo D11
- Volvo D13
- Volvo D16
- Mack MP7
- Mack MP8
- Mack MP10
Caterpillar
- C7
- C9
- C13
- C15
- 3126
- 3406E
International
- MaxxForce 7
- MaxxForce DT
- MaxxForce 13
- N9
- N13
- A26
Other
- Hino J05
- Hino J08
- Isuzu 4HK1
- Isuzu 6HK1
- Ford Power Stroke
- GM Duramax
- Dodge Cummins
Send your vehicle and engine details so we can confirm coverage.
What to confirm before your session
Provide the engine serial number, complete fault list, location, adapter and software details. We will confirm the supported task, required physical work, access arrangement and quote.
04 / Before your session
Frequently Asked Questions
What is remote diesel diagnostics?
Remote diesel diagnostics allows our diagnostic technicians to connect to your truck’s ECM in real-time from anywhere in the country. Using a Nexiq USB-Link 3 adapter and your laptop, we can read fault codes, run diagnostic tests, perform forced regens, and even program ECMs — all without a shop visit. Call (800) 697-7626 to get started.
How much does remote diagnostic support cost?
Contact us for a remote diagnostic quote. Unlimited fleet support is offered from $499/month.
What engines do you support?
We support all major heavy-duty diesel engines: Cummins (ISX15, X15, ISB 6.7, ISL), Detroit Diesel (DD13, DD15, DD16), PACCAR (MX-13, MX-11), and International/Navistar (MaxxForce, A26). We also handle aftertreatment systems across all brands.
What equipment do I need for a remote session?
You need a Nexiq USB-Link 3 (or compatible RP1210 adapter), a Windows laptop with internet access, and the appropriate OEM diagnostic software. We can help you get set up — visit our tools page or call us.
How fast can you diagnose my truck?
Most fault code diagnoses take 30-60 minutes. Complex aftertreatment or intermittent issues may require 1-2 hours. Emergency support is available 24/7.
Stop Losing Money Because You Don't Have The Right Tools
Every hour of downtime is lost revenue. Every trip to the dealer is money out of your pocket. Every unresolved fault code is a ticking time bomb on your bottom line.
Take control. Get answers. Stay profitable.
ECM and module programming
Replacing a controller, updating an approved calibration or changing a supported parameter? Send the engine and module details for an assessment.